Frequently Asked Questions

Store Info

Why are the images weirdly cropped or zoomed in?

If you are having trouble viewing images on the website in proper size, please attempt to zoom out on your device's browser to adjust the viewing ratio.

Tablet users, the best way to view the site is in landscape mode.

Does Unidos Art process refunds?

Refunds are assessed based on the condition of returned products. Returns approved and sent within 5 days of receipt are eligible for a refund of up to 100%. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that shipping fees for returns are the responsibility of the buyer.  If approved, you’ll be automatically refunded on your original payment method within 10 business days of the receipt of sales items. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We reserve the right to reduce the refunded amount if it is determined that the artwork has been damaged by the Buyer or through return shipment due to insufficient packaging. 

If more than 15 business days have passed since we approved your return, please contact us at

Please see our Refund Policy for more details.

I just ordered my artwork, when will it ship?

All orders placed before 5 pm EST will be processed the same day. All orders placed after 5 pm EST will be processed on the next business day. We currently only ship domestically to the US. International shipping coming soon.

Original Art and Sculptures

Original Art and Sculptures are shipped directly from our artists wrapped in acid-free glassine paper and protected with bubble wrap and packing peanuts. Orders for original art and sculptures are typically fulfilled 2-3 days from receipt of the order via FedEx, UPS, or USPS with receipt confirmation required. 

Alternatively, contact our email for the option to pick up artwork from the artist.

Giclée Prints

All giclée prints are printed to order and fulfilled via drop ship from our print shop partners. Prints are typically fulfilled in 7-10 business days. 

All orders receive tracking information at the time of fulfillment.

Do you offer free shipping?

Yes we offer multiple opportunities to earn free shipping including through the Seeds of Change loyalty program.

Unfortunately free shipping is not eligible for original artwork. Check out our Shipping Policy for more details.

Do you offer discounts?

Yes. Every dollar spent in our shop helps Unidos Artists create beauty and change sustainably. We want to thank you for choosing our artistry to help your art collection grow.

Sales Discounts

We offer storewide discounts during sales periods. These sales will be announced via our newsletter or in the red announcements bar at the top of our website. Please note that original artwork never go on sale but are eligible for discounts from our Seeds of Change loyalty program.

Seeds of Change Loyalty Program

Every purchase and select activities on the Unidos Art website earn seeds (points) towards cash and percent discounts. We provide a set of actions you can take prior to your first purchase to get your seed bank started:

  • Create an account for 100 seeds
  • Enter your birthday for 50 seeds
  • Subscribe to our newsletter for 50 seeds
  • Follow @Unidos.Art on Instagram for 50 seeds
  • Share with others through select social media or email for 50 seeds

Earn as you Grow

After signing up, every dollar spent on Unidos Art earns 5 seeds toward rewards. Seeds can be redeemed for any of the following rewards applicable to any product in the Unidos Art shop, however we recommend spending dollar discounts on prints and percent discounts on original paintings to maximize potential savings. Our current rewards are as follows:

  • Redeem 250 seeds for Free Shipping
  • Redeem 500 seeds for a $5 discount
  • Redeem 1000 seeds for a $10 discount
  • Redeem 1500 seeds for a $15 discount
  • Redeem 2000 seeds for a $20 discount
  • Redeem 2500 seeds for a $25 discount
  • Redeem 3000 seeds for a 5% discount
  • Redeem 3500 seeds for a 10% discount
  • Redeem 4000 seeds for a 15% discount
  • Redeem 4500 seeds for a 20% discount
  • Redeem 5000 seeds for a 25% discount

Referral Program

Refer a friend to earn dollar discounts for the pair of you. When a profile is created at, users are automatically enrolled in the Seeds of Change loyalty program. Once their account is active, users are granted a unique referral link and can complete the following steps to submit a referral:

  1. Share the referral link with their network.
  2. If a potential customer in their network uses the referral link to create a profile at, that customer is automatically granted a $5 discount to be applied on a future order.
  3. If the customer then finalizes a purchase on that same account, the user who originally shared the referral link will receive a $10 discount to be applied to a future order.

For any questions about the referral program or your seeds balance, please reach out to

Frequently Asked Questions

Giclée Prints

How do you say that g-word?

It's a French word that is pronounced zhee-klay and means 'to spray'. Giclée refers to the method of fine art printmaking, used by Unidos Art, to replicate original artworks for sale. Our prints are created with a high resolution inkjet printer that recreates the artist's original work with precision and detail resulting in a long-lasting high quality of value prized by our collectors. Our goal is to sell works that your great-grandchildren can still appreciate.

Do prints come watermarked or framed?

No. All prints come with the artist's signature as in the original painting and without the Unidos Art watermark. All prints come frame ready, however Unidos Art does not offer framing for prints at this time.

What kind of paper do you print on?

Hahnemühle William Turner photo rag 190-310 gsm, 100% cotton.

Do canvas prints come stretched and stapled?

Yes. All canvas prints are printed on Reflections Solvent Canvas and stretched on 3/4-inch deep Richeson Art Stretchers. Each canvas print comes with a hanging wire attached ready for wall mounting.

Frequently Asked Questions

Paintings & Sculptures

How are original paintings and sculptures fulfilled?

Original paintings and sculptures are first wrapped in acid-free glassine paper, then wrapped in bubble wrap. They are then packed with biodegradable packing peanuts to ensure artwork preservation and safe transit. See our Shipping Policy for more details.

Do you ship internationally?

No, we currently ship domestic orders only within the United States of America. We are in the process of securing international shipping capabilities, so please stay tuned for updates.